Refund Policy

Last updated: November 2026

One-time purchases

1-Day, Weekly, and Monthly passes are one-time purchases, not subscriptions — you are never charged automatically. Because plans activate immediately and grant full access right away, purchases are generally non-refundable once the code has been applied to your account.

When we do refund

We'll refund you if:

• You were charged but your plan never activated due to an error on our side.
• You were charged more than once for the same purchase.
• The app was provably non-functional for you and we couldn't resolve it.

How to request one

Email us from the address on your account within 7 days of the charge, with your payment ID (shown in your Razorpay receipt). We'll review and respond within 3-5 business days.

Contact

Email rooternexus@gmail.com with your payment ID.